Privacy Policy

1. Information We Collect

When you register an account on uo99, use our services, or interact with our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details (required for account verification and age verification — players must be 21 or older).
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Cox's Bazar).
• Financial information: transaction records, deposit and withdrawal history, and the mobile banking methods used (such as bKash, Nagad, or Rocket) — we do not store full payment credentials.
• Technical information: IP address, device type, browser version, operating system, session duration, and gameplay activity logs.
• Communications: any messages or queries you send to our support team, including feedback forms and complaint records.

We collect this information directly from you during registration, through your use of the platform, and in some cases automatically via cookies and similar tracking technologies as described in Section 5 below.

2. How We Use Your Information

uo99 uses the personal information we collect for the following legitimate purposes:

• Account management: to create, verify, and maintain your player account, process your deposits and withdrawals, and ensure your account remains secure.
• Service delivery: to provide access to our games (cricket betting, live casino, slots, crash games, and fish shooting games), process wagers, and deliver winnings.
• Legal compliance: to verify player age (21+ only), conduct KYC checks, prevent fraud, detect suspicious activity, and comply with applicable laws and regulations.
• Customer support: to respond to your questions, resolve disputes, investigate complaints, and provide assistance with account or payment issues.
• Platform improvement: to analyse usage patterns, identify technical issues, improve our games and user interface, and personalise your experience on uo99.

We do not use your personal information for any purpose that is incompatible with the purposes stated above without first obtaining your explicit consent. Where we rely on your consent to process data, you may withdraw that consent at any time by contacting our support team.

3. Data Sharing and Disclosure

uo99 may share your personal information with carefully selected third parties only in the following limited circumstances:

• Service providers: trusted technology partners who assist with payment processing, identity verification, fraud prevention, and platform infrastructure — all bound by strict data-processing agreements.
• Legal obligations: regulatory authorities, law enforcement agencies, or courts when we are required by law to disclose information, or when disclosure is necessary to protect the rights, property, or safety of uo99, its players, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity subject to the same privacy obligations as stated in this policy.

4. Payment Data and Financial Privacy

When you make deposits or request withdrawals through payment methods such as bKash, Nagad, Rocket, or Upay, uo99 records the transaction details (amount, date, method, and reference number) for accounting, fraud prevention, and regulatory compliance purposes. We do not store your full mobile banking PIN, bKash/Nagad account password, or any sensitive authentication credential. All payment data is transmitted over encrypted channels.

Transaction histories may be retained for a minimum of five years following your last activity on the platform in order to meet financial record-keeping requirements. You may request a summary of your transaction history at any time by contacting our support team.

5. Cookies and Tracking Technologies

uo99 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your login state, maintain session security, and analyse how players interact with our site. Cookies are small text files stored on your device by your browser. They help us deliver a consistent, fast, and secure experience each time you visit uo99.

Essential cookies (required for login, session management, and security) cannot be disabled. Analytical cookies that help us understand player behaviour may be managed through your browser settings. Most modern browsers allow you to block or delete cookies; however, doing so may affect the functionality of certain features on our platform. We do not use cookies to deliver third-party advertising.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active accounts, we retain your information for the duration of your relationship with uo99. For closed or inactive accounts, we retain data for a minimum of five years following account closure, unless a longer retention period is required by law.

After the applicable retention period has elapsed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised or aggregated data may be retained indefinitely for statistical analysis and platform improvement.

7. Your Data Rights

As a registered player on uo99, you have the following rights in relation to the personal information we hold about you:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable time frame.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restriction: you may ask us to restrict the processing of your data in certain situations, such as when you contest the accuracy of the data or object to its processing.
• Right to object: you have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests.

To exercise any of these rights, please contact our support team using the email address provided in the Contact Us section below. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Data Security

uo99 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, two-factor authentication options, access controls limiting who within our organisation can view sensitive data, and regular security audits.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players as soon as reasonably practicable and take immediate remedial action to contain and mitigate the breach.

9. Protection of Minors

uo99 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on our platform, please contact us immediately at [email protected] so we can close the account and delete the associated data without delay.

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of uo99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of our platform and contact us to request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uo99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.